Privacy Policy

Effective Date: April 21, 2026

Arlo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application.

1. Information We Collect

a. Account Information

• Name
• Email address
• Business information

b. Business Data (via Square)

When you connect your Square account, we access:

• Transaction data
• Product catalog information
• Sales history

We only access the data necessary to provide insights and recommendations.

c. User Input

• Messages and prompts entered in Arlo (chat)
• Experiment inputs and configurations

d. Usage Data

• App interactions
• Feature usage
• Device and performance data (for debugging and improvement)

2. How We Use Your Information

We use your information to:

• Analyze your business performance
• Generate insights and experiment recommendations
• Personalize your experience
• Improve our product and features
• Provide support and troubleshooting

We do not use your data for advertising purposes.

3. Data Sharing

We do not sell your data.

We may share data with:

• Service providers (e.g. hosting, analytics, crash reporting)
• Square (as required for integration)

All third parties are required to protect your data.

4. Data Storage and Security

• Data is stored securely using industry-standard practices
• We use secure cloud infrastructure (Supabase)
• Access to data is restricted and authenticated
• Square access tokens are encrypted at rest

5. Data Retention

We retain your data only as long as necessary to:

• Provide the service
• Improve our product
• Meet legal obligations

6. Your Rights

You may:

• Request access to your data
• Request deletion of your data
• Disconnect your Square account at any time

To make a request, contact us at: info@try-arlo.com

7. Third-Party Services

Arlo integrates with:

• Square — for transaction and sales data. Your use of Square is governed by Square's Privacy Policy.
• Sentry — for crash reporting and error monitoring. See Sentry's Privacy Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at https://try-arlo.com/privacy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
info@try-arlo.com